Chat Support Agent

We are seeking friendly and tech-savvy Chat Support Agents to provide real-time assistance to customers via live chat platforms. You will respond to inquiries, guide users through product or service issues, and ensure a positive support experience—all without phone calls.

• Respond promptly and professionally to customer messages via live chat
• Provide accurate information about products, services or company policies
• Troubleshoot customer issues and offer step-by-step solutions or escalate if needed
• Use prepared templates or personalize replies where appropriate
• Document customer interactions in CRM or ticketing tools
• Maintain brand tone and messaging consistency in all communications
• Meet performance targets (response time, resolution rate, satisfaction scores)